Business Reviews For The Squeegee Squad Window Cleaning - Skilled Tradies

B Watling03-11-2014 09:21AM

Mrs

In July 2014 I purchased 2 vouchers for The Squeegee Squad from Living Social. The first voucher was used on 3/8/14 & the work was excellent. On the same day I made a booking for the 2nd voucher on 25/10/14.

The 25th was a no show. Contacting Aman several times I was assured he would call me back on 3 occasions – he never called back. This is unacceptable in a service business. I emailed him & I received a reply offering a booking on 2/11/14. Again no show. Aman finally answered my text message to say he was not redeeming vouchers as he had a dispute with Living Social. This does not excuse the lack of notification.

The excuses I’ve had have been: “I am really sorry i have been flat out, everytime you called me i did not have my diary on me.
I did check my diary and there was an error in recording the date” – does not excuse not calling back & what businessman relying on bookings does not have his diary with him during business hours.

Aman also marked both vouchers as being used, fortunately Living Social refunded one based on the number of refunds they were having to give & his no show on 2 occasions.

In summary, his work might be good but his communication is abysmal and he is unreliable.